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babysimonMoan, whinge.
I sent to them:
Last night I rented a car from your docklands location. Upon arrival, there was nobody at the desk. I had to wait about 45 minutes for someone to turn up and deal with the queue of customers which had developed in his absence (which I gather lasted over an hour).
Upon returning the car this morning, the staff member was again absent. I only had to wait 15 minutes for him to show up this time.
I understand that you have to cut staff costs to offer low prices, but do you really consider this to be acceptable?
I've only had an automated response so far, but it included this gem:
Please note that if the status of your incident is "waiting" then
after a period of 72 hours the incident will automatically be set to
"solved". This is not an indication that we consider the incident to
be solved.
I sent to them:
Last night I rented a car from your docklands location. Upon arrival, there was nobody at the desk. I had to wait about 45 minutes for someone to turn up and deal with the queue of customers which had developed in his absence (which I gather lasted over an hour).
Upon returning the car this morning, the staff member was again absent. I only had to wait 15 minutes for him to show up this time.
I understand that you have to cut staff costs to offer low prices, but do you really consider this to be acceptable?
I've only had an automated response so far, but it included this gem:
Please note that if the status of your incident is "waiting" then
after a period of 72 hours the incident will automatically be set to
"solved". This is not an indication that we consider the incident to
be solved.
